AAA Clearwater Car Care Plus

Where do I start? Called them ( spoke to Doug) and got a price for battery on my car. Actually gave him exactly what I needed. Decent price Showed up that afternoon. Gave me same price but other advisor next to him ( Jason) said that Doug was wrong on installation price. Even though Doug asked me if battery was in trunk/under rear seat or in the engine. It’s in engine. But still Jason said there wasn’t a $1 charge as Doug told me but a $150 charge cause they had to REGISTER battery with the car. Ok. What to do? I had them do it. Then car is promptly in shop, and 20 minutes later, they come out to tell me the exact battery I need cost an extra $60 bucks. WOW. ( I showed Jason the picture and model of battery I had showed Doug. Yes I had correct batter, but Doug wrote down wrong one. Again what to do? Car is in shop. Ok from original price on phone of $220 plus a shop fee to $461 later. Unreal . I told Jason I was very disappointed. He took my copy and showed his boss. All I got was SORRY THEN I get home and looked at job they did. THE VAPOR HOSE that gets plugged into battery was NOT connected. SHOULD I BE NOW EVEN MORE UPSET? I am totally disgusted and disappointed. I tried calling Jason but he’s off.

I recently had my cars radiator replaced and rear brakes and rotors done. Andrew was a pleasure to deal with. I was very pleased! I'm skeptical of car repair honesty. But I really feel this place was fair and honest. They were courteous. The work was done fast. They even threw in a few small repairs. I think their pricing was fair. I will definitely go there again and highly recommend them.

Ever since I’ve gone there I’ve had nothing but issues with my car. I got my car back from an oil change with a non working AC. I had to bring it back and pay for the repair. They didn’t check why and just changed compressor. Just so happened that something was malfunctioning higher in the chain so the problem happened again 6 months later. More recently, the car had an issue in December which required them to fix it. 1 month later and they did maintenance on multiple part this week after another check engine light. Well here I am at 8am stranded on the highway after multiple lights came on and the engine losing power with a weird smell of gasoline. Edit: went to another mechanic and they informed me that the cause of my break down was the exact thing they had “fixed” than 2 days before. Seriously makes me wonder if they mess stuff up on purpose for you to come back

Regrets. Not for me. The service staff veers from disinterested to dismissive and rude. Read reviews for car service and specifically oil change. Do not go here as a woman. This is the only time that I’ve taken my Prius anywhere but Toyota, but I thought how bad can it be? Bad. They ripped apart part of my hood interior and made the situation with my wipers WORSE than it was before. Here is the scam. They lure you in with a low cost oil change and then refuse to rotate tires (due to too much wear, never had this happen) and then tell you that you need thousands in work. Plus two new filters at outrageous prices. Got out for double what I expected and will never go back. Dudes like this are the worst. This car was at Toyota 3 months ago, had a thorough check and just needed a simple synthetic oil change. I will only go to Toyota in future. Wish I could turn back time. Live and learn.

My experience at this shop was impressive. Andrew, the manager squeezed me in on a holiday weekend before the shop closed for New Year’s Eve. He was informative, polite, and made me feel at ease. The shop is clean and there is a window from the waiting room so you can see your car. My car was ready much quicker than I expected and I left with an appointment for future maintenance. Happy 2023 to Andrew and his service team!